Terms & Conditions
RETURNS, EXCHANGE & CANCELLATION SIMPLIFIED SHOPPING
Our aim is to simplify shopping, to build an Indian company that offers world class customer experiences. And we will constantly innovate to do better.
Return Policy: No Returns.
A. Exchange can only be accepted if a product has any defect and same need to be informed within same day after receiving the product. (Products delivered to you are audited and quality checked by our team before dispatching to you and all the required documents necessary to state the fact can be provided anytime in case of dispute).
B. In case of dispute, Refunds can be initiated only if we fail to provide you the proof stating the above mentioned.
C. Products are delivered in a proper package by our team and shipping company, which keep the product safe from all kind of wear and tear.
Once you would like to return any goods you need to mention the ORDER No. along with Invoice Number and send us Email on firstname.lastname@example.org and our customer service shall connect with you within 2 working days.
Only Silicone products sold on Zontomstore.com shall be eligible for this return policy and no other third party articles are eligible for return policy mentioned in this terms. All the third party articles can be returned only if it is mentioned “FREE Exchange” on the product page along with the product description which shall be able to see before buying the product. No food articles are eligible for any kind of refund of return once you have made the purchase.
A. For all accepted returns, we will replace your article within 10-12 working days. Only eligible for the article purchased, not any packaging or gift or free items included by us.
B. 30% of the amount will be deducted in case of cancellation request after 12hours (twelve hours) of placing order.
The fastest way to exchange is to mail us on email@example.com.
We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be canceled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 10-12 working days, offer store credits or exchange for another available size or product, as you prefer.